The Covid-19 pandemic pushed companies to quickly adapt and respond to new customer requirements. One of the ways this dynamic was most apparent was in the marketing channels companies adopted
BRIAN KENNY: If you’re looking for high customer satisfaction ratings, the US healthcare sector is not the place to start. The poor showing is particularly frustrating in light of the
ALISON BEARD: Welcome to the HBR IdeaCast from Harvard Business Review. I’m Alison Beard. Around the world, the relationship between government and business seems to be shifting. Prompted by the
As companies learn to use generative AI to create value, there’s a risk that they take the wrong approach when applying the technology to the customer experience. In fact, research
First Look: Leadership Books for August 2023 HERE’S A LOOK at some of the best leadership books to be released in August 2023 curated just for you. Be sure to