Managing people involves a fair amount of mediation and diplomacy, and you can’t expect to get it right. You are in the middle of a lot right now. Starting difficult conversations, and then getting through them, takes planning and practice (and sometimes even breathing). Controlling stress requires control.
Amy B and Kelsey interview Amy G about the types of conflict that new managers should expect to manage, as well as response options. They talk through real experiences and common scenarios. Like that time Kelsey had to tell a direct report that they didn’t fall short of her expectations (but didn’t say anything). Or that time Amy G started reporting a friend. They also provide guidance on whether or not to mediate when team members are arguing and for carefully informing your team about office politics going on.
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