As more businesses in the hospitality industry consider robots as a solution to a thinned frontline service workforce, owners and operators must recognize that their investment in a service robot extends beyond the hardware and software. It may require targeted training, small architectural and design improvements to the physical space, an assessment of organizational and managerial readiness, or all of the above. Service robots can help elevate customer service if their purpose is clear, if their physical environment is conducive, and if leadership actively supports staff during the adoption process.
Is Your Hospitality Business Ready for a Robot?
Categories:
Related Post
Accelerating Digital Integration in AfricaAccelerating Digital Integration in Africa
Regional integration, similar to the European Union’s, has been cited as a key to creating stability, growing economies, improving market efficiency, sharing the costs of large infrastructure projects, and addressing
A More Humane Model for Eldercare in the U.S.A More Humane Model for Eldercare in the U.S.
Ang sistema sa pag-atiman sa kahimsog sa US wala gipahimutang aron mapauswag ang kalidad sa kinabuhi sa labing huyang, kanunay nga sakit, mga tigulang, labi na kadtong mga kabus. Ang
When Blind Hiring Advances DEI — and When It Doesn’tWhen Blind Hiring Advances DEI — and When It Doesn’t
Nadasig sa mga resulta sa sikat pagtuon sa orkestra – diin ang mga orkestra sa symphony nagsugod sa pag-hire og daghang mga babaye pinaagi sa pag-audition sa mga tawo gikan